Terms of service
These Terms of Service govern the use of the website and online store UKRYTE DUSZE and the purchase of goods from it.
Company name: UKRYTE DUSZE
Registration number: 40203433175
Legal address: Skultes iela 16 – 19, Skulte, Mārupes pag., Mārupes nov., LV-2108, Latvia
Contact person: Chumak Maryna
Email: ukrytedusze@outlook.com
Phone: +371 67 807 981
By accessing or using our website and placing an order, you agree to be bound by these Terms of Service.
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General Provisions
These Terms are concluded between UKRYTE DUSZE and the customer placing an order through the website.
The store sells goods in accordance with the applicable laws of the Republic of Latvia and European Union regulations.
The store reserves the right to amend these Terms at any time. The version applicable to the order is the one in force at the time of purchase.
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Eligibility
By placing an order, you confirm that:
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You are at least 18 years old or have legal capacity under applicable law;
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The information provided by you is accurate and complete.
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Products and Prices
All products offered in the store are described as accurately as possible. However, minor differences in color, size, or appearance may occur.
Prices are indicated in EUR and include applicable taxes, unless stated otherwise.
The store reserves the right to change prices at any time. Price changes do not affect orders that have already been confirmed.
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Orders and Contract Formation
An order is considered placed once the customer completes the checkout process.
After placing an order, the customer will receive an order confirmation by email. The sales contract is considered concluded when the order confirmation is sent.
The store reserves the right to refuse or cancel an order in cases of:
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Incorrect pricing due to technical errors;
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Suspected fraudulent activity;
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Incomplete or incorrect customer information.
If payment has already been made for a cancelled order, a full refund will be issued.
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Payment
Payment must be made using the payment methods available on the website.
The order will be processed only after payment has been successfully received.
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Delivery
Delivery terms, costs, and estimated delivery times are provided on the website.
Delivery times are estimates and may vary due to circumstances beyond our control.
Risk of loss or damage to the goods passes to the customer upon delivery.
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Right of Withdrawal
Consumers have the right to withdraw from the contract within 14 days in accordance with Latvian Consumer Rights Protection Law and Directive 2011/83/EU.
Detailed conditions are described in our Return and Refund Policy.
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Warranty and Liability
The store is responsible for ensuring that goods conform to the contract in accordance with Latvian law.
If goods are defective, the customer has the right to request repair, replacement, price reduction, or termination of the contract, as provided by applicable legislation.
The store is not liable for:
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Indirect or consequential losses;
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Losses caused by misuse of the product;
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Delays caused by force majeure circumstances.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
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Intellectual Property
All content on the website, including text, images, logos, and design elements, is the property of UKRYTE DUSZE or used under license and is protected by intellectual property laws.
Any reproduction or use without prior written permission is prohibited.
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Data Protection
Personal data is processed in accordance with our Privacy Policy and applicable data protection laws.
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Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of Latvia.
Any disputes shall first be resolved through negotiations. If no agreement is reached, disputes shall be resolved in accordance with Latvian law in the competent court of the Republic of Latvia.
Consumers may also contact the Consumer Rights Protection Centre of Latvia or use the EU Online Dispute Resolution platform.