Refund policy
This Return and Refund Policy applies to purchases made through the online store UKRYTE DUSZE, operated by:
Company name: UKRYTE DUSZE
Registration number: 40203433175
Legal address: Skultes iela 16 – 19, Skulte, Mārupes pag., Mārupes nov., LV-2108, Latvia
Contact person: Chumak Maryna
Email: ukrytedusze@outlook.com
Phone: +371 67 807 981
This policy complies with the Consumer Rights Protection Law of the Republic of Latvia and Directive 2011/83/EU on consumer rights.
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Right of Withdrawal (14-Day Return Right)
If you are a consumer (a natural person purchasing for personal, non-commercial purposes), you have the right to withdraw from the purchase within 14 calendar days without giving any reason.
The withdrawal period expires 14 days after the day you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision by a clear statement (for example, by email). You may use a model withdrawal form, but it is not mandatory.
Notification must be sent to: ukrytedusze@outlook.com
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Effects of Withdrawal
If you withdraw from the contract, we shall reimburse all payments received from you, including standard delivery costs (except additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).
Reimbursement will be made without undue delay and not later than 14 days from the day we receive your withdrawal notice.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
Refunds will be made using the same payment method you used for the initial transaction, unless expressly agreed otherwise.
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Return of Goods
You must send back the goods without undue delay and no later than 14 days from the day on which you communicate your withdrawal.
The deadline is met if you send back the goods before the 14-day period has expired.
Unless otherwise agreed, you bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
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Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
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Goods made to the consumer’s specifications or clearly personalized;
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Sealed goods which are not suitable for return due to health protection or hygiene reasons if unsealed after delivery;
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Goods which, after delivery, are inseparably mixed with other items;
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Digital content not supplied on a tangible medium if performance has begun with the consumer’s prior express consent and acknowledgment of loss of withdrawal right.
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Damaged or Defective Goods
If the goods are defective or not in conformity with the contract, you are entitled to remedies under the Latvian Consumer Rights Protection Law.
In such cases, please contact us immediately at:
Email: ukrytedusze@outlook.com
Phone: +371 67 807 981
We may offer repair, replacement, price reduction, or refund in accordance with applicable Latvian law.
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Incorrect Items
If you have received an incorrect item, please contact us within 48 hours of delivery. We will arrange replacement or refund as appropriate.